Get in Touch With Us
Got a question about one of the online casinos we cover, spotted something that needs a second look, or thinking about working with us? Here's how to get in touch and what happens once you do.
The Best Way to Reach Us
Email is the most reliable route to our team. Send your message to [email protected] and a real person will read it — we don't rely on automated replies to stand in for an actual answer. Telling us upfront what your message is about (a review query, a correction, a partnership idea) helps us route it to the right person and reply faster.
What We Can Help With
- Questions about our casino reviews — Want more detail on how we rate a site, what a bonus actually involves, or how a particular payment method works? Ask away.
- Corrections and updates — Online casino terms, licences, and bonus offers change often. If something looks out of date, tell us and we'll check it.
- Content suggestions — If there's a topic around online casinos, new casino sites, or payment methods you'd like us to cover, we're open to hearing it.
- Partnership and editorial enquiries — If you represent a casino brand or a related business and want to discuss working with Casino Sites, introduce yourself and outline what you have in mind. Note that any commercial relationship never decides our rankings — those are based on our own editorial review.
- Responsible gambling concerns — If gambling has stopped being enjoyable, is affecting your finances, or you're worried about someone else's play, say so in your message. We'll point you towards deposit and time-limit tools, self-exclusion programmes, and national support services such as the National Council on Problem Gambling.
What We Can't Do
We're a comparison and review site, not a casino operator, a payment processor, or a regulator. That means we can't process withdrawals, verify your identity for a casino account, resolve a dispute over a bonus, or access your account on any site we review. For those issues, you'll need to contact the casino's own customer support team directly, or your state's gambling regulator if the issue involves licensing or a formal complaint.
If you're comparing new online casinos before signing up anywhere, our reviews cover licensing, bonus terms, and payment options in detail — that's usually the fastest way to get an answer without waiting on a reply.
What Happens After You Write to Us
Every message is reviewed by someone on our team before a reply goes out. We aim to respond within two working days, though enquiries involving corrections or research may take a little longer if we need to verify details first. If your message needs specialist input — say, a licensing question or a partnership proposal — expect a slightly longer wait while we get the right person to look at it.
Keeping Our Content Accurate
Online casino terms, bonus structures, and licensing details shift regularly, and we'd rather correct something quickly than leave it wrong. Reader feedback is one of the main ways we catch this. If you've read one of our pages — including our coverage of non-GamStop casino options for UK-based readers — and something seemed off or unclear, let us know. We take that seriously and follow up on every report.
Thanks for taking the time to reach out. We read every message and look forward to hearing from you.